NRMCA Dispatcher Training Forum

NRMCA Dispatcher Training Forum

Today more than ever: Dispatcher must be at the top of their game to drive your business effectively & efficiently.  In this economy, they still multitask and work under pressure, juggling competing demands that require solid decision making skills.  New dispatchers often learn unevenly while under fire, and even seasoned veterans can find it difficult to step back and find ways to improve.

An effective course:  With a small class size and lots of personal attention from expert instructors, this class arms dispatchers, schedulers, shippers and their managers with the ready mixed concrete specific technical, practical and customer service skills needed to succeed.  Revised contents fits 2012's order fulfillment challenges.

Put learning to work:  Attendees return ready to perfrom even more efficiently in core skill areas:

• Putting Orders in Order: Mastering technical, practical and customer-service issues.
• Scheduleing Success: Juggling priority customers, advance notices, callbacks and more.
• Technically Speaking: Knowing ASTM-C94 is vital to success.
• People Professionalism: Managing stress, phone skills and peers.
• Details, Details, Details: Dealing with clean-ups, small load charges and much more.

Look for the full calss agenda at: http://www.NRMCA.org/STEPS

Course information:

Shawnita Dickens, 888-846-7622 ext 1154, sdickens@nrmca.org

Registration and Travel Information:

Jessical Walgenbach, 888-846-8622 ext 1152 jwalgenbach@nrmca.org

Register Today by clicking here for details and registration materials:  Dispatcher_Little Rock_Jan_2012.pdf